How To Get In Touch

The best way to to get in touch with us is to send us an email at help@thensvne.com. We do our best to respond to each inquiry in two business days.

Order Status and Changes

If you've placed your order within the last 24 hours, you can request a change or cancellation by emailing help@thensvne.com.

You can check the status of your order by using your order number and the email you provided at the time of purchase at https://thensvne.com/apps/tracktor/track.

A pre-order item is an item that you are ordering before we have it it in inventory. You may cancel a pre-order item up until your item has been shipped by reaching out to us at help@thensvne.com with your order number.

Shipping policy

We ship to both domestic (United States) and international addresses.

Orders are typically processed and shipped in 3 -5 business days with exceptions that can be found in the 'Processing Time' section of each of our product pages.

All orders are shipped USPS First Class unless otherwise designated at purchase time.

We have a variety of shipping locations however the majority of our items ship from Charlotte, North Carolina; Boise, Idaho; and Greensburg, Pennsylvania.

We ship all of our items through USPS. If your item says that it was delivered, we ask that you first wait two business days. If you still don't receive your item, please follow up with your apartment complex and file a claim with USPS.

Returns and exchanges

You can start the return/exchange process at https://n-vne.returnly.com/.

If you need to make a chance to your order, please reach out to us at help@thensvne.com with your order number and we will do our best to accommodate your requested change.